If Customer Relations is part of your job,
you play a key role in making sure clients are satisfied.
Whether your job requires you to be proactive, reactive, or both, access to real time accurate information is critical.
When your phone rings, chances are, it isn't someone calling to say “Hi.” Most of the time, they have a problem, and they want you to fix it.
Every Job requires juggling a truck load of details (information). All of it needs to be managed, organized, scheduled, and communicated to the people that need to know.
Better information management lets you be more proactive, less reactive, and gives you peace of mind that the details are covered.
Not only does better information management result in better customer relations, it also results in better managed Jobs, more sales, more reliable estimates, a smoother running office, improved health and saftey, more consistency, lower costs, and higher productivity.
Better information management also means happier customers, happier co-workers, and more profitable Jobs - resulting in a more profitable business - and that should be music to everyone's ears.
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